The customer experience is a very important aspect of selling. Introducing the Website Chatbot.
It's not just about being friendly or gaining their trust, but you need to make sure that your customers feel valued and appreciated when they've made a purchase from your company! Website Chatbots are a fairly new form of Artificial Intelligence that can hold conversations with people through text messages. They're designed to help you, the user by providing answers and assistance to your website visitors when needed. This is turn frees you and your employees from being bogged down by frequently asked questions by your website visitors! Additionally, our website chatbots can allow your visitors to call your business with the click of a mouse.
Outro Pop Up Design
The Website Chatbot can be programmed to answer your company's frequently asked questions for website visitors creating a better experience for them and freeing up you and your employees to hanlde more pressing issues in the day to day operations of your business.
Appointment Setting
When a visitor to your site has been unable to reach a representative of your company via a telephone call, they can be prompted to set an appointment in your company calendar for a call back. This allows the potential customer to pick a convenient time for them to receive your call back, and your calendar will only allow appointments in time slots you have pre-determined to have yourself or an employee available to make the call.
Click To Call
When your company's website visitor has a question, they have the option of asking the website chatbot and having their question answered through a converstion in the chatbot chat window, or they can click to place a call to your company in order to speak with a live person.
Appointment Reminders
Not only will your Website Chatbot notify you of appointments being set, you will also get a notification as a reminder shortly prior to the appointment time. Your potential customer will also be reminded of the appointment with a notification. Just one more option to provide the best visitor experience for your potential customers and improve your company's bottomline.
Text Messaging
If cases when a visitor to your company's website uses the click to call option and receives no answer. Our Website Chatbot will send the visitor a predetermined message via a text message to their mobile phone. For example, "We are busy with other customers at the moment and will return your call soon" "Please contact support at support@domain.com", etc.
Activity Reporting
Gone are the days of wondering how much activity your website is generating in terms of visitor engagement. Each of client companys with website chatbots installed on their websites receive a monthly report. Each report includes details for all call, text, email, visiotr and email activity for the month in question. When tracking and analyzing this data, your company along with our our team can determine if changes can be made to improve the visitor experience of your website. After all, the better experience your visitors enjoy, the better the chances of your sales increasing.
Chatbots are a great way to connect sales reps with qualified potential customers. They also help eliminate unqualified leads and make it easier for the business as they have a wide variety of options at their fingertips. The objective of a salesperson is to make the sale. This can be done by getting as many prospects into your pipeline, and then converting them to customers. The best salespersons can have a conversion rate of up to 80% given the right product and quality of leads. With the website chatbot in place it's now possible for you to spend less time on acquiring leads while still achieving those same goals. This is made possible due to a well optimized website chatbot pre-qualifying leads for you. The chatbot's ability to engage with website visitors is a great way for businesses of all sizes and industries generate data about their potential customers’ needs. This information helps companies better serve those clients through tailored offers, thus increasing conversion rates! So does having a website chatbot take over your menial website visitor customer support tasks while simultaneously prequalifying your warm leads sound appealing to you? If so, let's talk about what you want to do and how we can assist you with that.
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